Novel Horizon put out their statement, but I wanna apologize for saying what I said before- I didn't know that many peeps were effected for this long, and I think it's really normal everyone is so upset.
It's been stressful these past few months, and you may have noticed I was isolating and not really hanging with anyone/cancelling last second for everything. I was asked to wait until they posted an announcement about what was happening before speaking more about it (didn't think it was gonna be this long of a wait) so was waiting.
Was having a hard time waiting it out though, and feeling very anxious about the amount of money I feel I owe the community in relation to this merch drop. Like I've said a few times, I was told things that weren't true about the project and assured it was all okay for a long time, only to find out the opposite was true. Nothing was being produced after a certain point. I don't anyone to send hate to Novel, but I'm also bummed and upset it happened to so many other people too.
I'm once again asking peeps to try to do chargebacks, and if that doesn't work I'd like to refund you considering people were putting tons of money into some of these orders. Please screen shot your orders and process extensively, and I'll do what I can to get this started and sorted out.
That being said, I don't have the kind of money that people used for their orders off hand, so it'll take time for me to get everyone paid out and ask for your patience. I really do deeply apologize.
I'm gonna be running my own merch stuff (have had experience doing this kind of thing in the far past) and will be packing and selling items with my mom for the most part from this point on. I might work with some companies in the future, but I really do apologize, it wasn't my intention at all for this to happen and I apologize for not listening to people saying it wasn't a good idea to continue working with them.
Aug 7, 2026 · 2:55 PM UTC
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