Billing 
Change my package 
My current package 
Email 
Home move 
Check service status 
Help 
Account settings 
Move your Virgin Media services to your new home in as little as 3 days, from just £20.¹ Here’s a quick guide to getting started with our self-install kit.
Move your Virgin Media services to your new home in as little as 3 days, from just £20.¹ Here’s a quick guide to getting started with our self-install kit.
1
Look up your new address
Find out if Virgin Media is available at your new home using the postcode check. We’ll let you know if you can self-install your services or if you need an engineer.
2
Tell us your moving dates
Let us know when you want us to disconnect your old place – we can activate your services in your new home from the next day.²
3
Set up your new home
Your services will go live on your chosen date. Once you plug the kit in, you’ll be ready to go online straight away.
It’s easy to take Virgin Media with you
Be online in as little as 3 days, or a later date to suit you³
Plug in the kit to set up with ease⁴
Keep your current contract
Everything you need to get set up in your new home
Find your Virgin Media socket
What to look for in your new home and what to do if you can’t find a socket
Read our set up guides
We have a range of set up guides to help you get started in your new home
Start your move today
Check if Virgin Media is available at your new address
Moving options for students
Whether you’re home for summer, moving somewhere new, or finishing up your studies to head elsewhere — we can help.
Why move with Virgin Media?
Why move with Virgin Media?
Ultrafast and ultra-reliable
Stream, play and browse with fast, reliable WiFi gliding through every room or your money back⁴
Free servicing and repairs
No sweat if anything breaks. We've got you covered at no extra cost (excludes misuse and mistreatment)
A world of entertainment at your fingertips
Watch your favourite flicks and series anytime, anywhere with Virgin TV Go, for TV customers
Access to O2 Priority offers
With tickets for thousands of gigs and events, as well as rewards, experiences, daily treats, prize draws and perks
¹Based on a self-install customer who doesn’t need an engineer installation. There’s a £20 transfer fee that covers the cost of moving your services to your new address, or £35 if you're changing package.
²You’ll need to leave at least a day in between disconnecting and activating your services so we can get everything ready.
³This date depends on your property being eligible for a self-install. If your property needs an engineer installation, it’ll take a little longer to get you set up – usually around 7-14 days. Depending on your type of install this could be faster.
⁴Eligible Virgin Fibre areas only. WiFi guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Refer to your contract to see if you are eligible for WiFi Guarantee.
Moving home with Virgin Media FAQs
Not sure what you need to do when you’re moving home? Want to know how moving can affect your Virgin Media services? Get the answers to all your questions here.
