I had this one house I would deliver to almost every weekend. Every time I went, their order would come to something like $19.95, and they would pay with a $20.
Also, every time, they would send their young son to pay and pick up the pizza. The little guy (maybe about six or seven years old) was sent out because the adults knew they were stiffing me with the tip, and they couldn’t look me in the eye. The little guy would always say with a big smile:
Son: “Keep the change!”
I couldn’t be mad at him, as he thought he was doing an amazing thing.
One time, I’m delivering as usual, and the little guy is there to pay and receive the pizza as usual. This time, for reasons unknown, instead of holding a clean twenty in his little hands, he’s got a wallet from one of his parents. He pulls out a fifty, hands it to me, and says with his customary smile:
Son: “Keep the change!”
Now, I am very tempted to just leave with the fifty. You could call it compensation for months of being stiffed by no tip, but I don’t want this little guy to get into trouble because of me, so I say:
Me: “Thanks, dude, but the pizza is $19.95. Does your mommy and daddy know you’re using that particular bill to pay?”
Son: “Uh…”
The deer-in-the-headlights look from him indicates to me that he might not know how to tell the bills apart yet.
Me: “Maybe call your mommy or daddy and ask if you’re paying with the correct bill?”
Son: *Nods, and turns into the house.* “Moooom! The pizza man says he wants to talk to you about ‘paying with the correct bill’!”
I hear a voice, but see no one.
Mom: “You tell the man that what we give him each week is what we can afford, and that’s all there is to it.”
It’s at this point I realize that the mom (who is still hiding behind her child in shame), not aware that her son has pulled a fifty from the wallet instead of the usual twenty, thinks I’m finally calling her out on the months of being stiffed. She doesn’t know I’m calling out the payment because if unchecked, I’m getting a pretty decent tip!
The son repeats what his mom said.
Me: *Loud enough for his mom to hear.* “Well, thanks, little dude! And thank your mommy for the $30 tip!”
I turn and walk away, and just about hear his mom say:
Mom: “Wait… what?!”
But the son has closed the door, and I’m already on my bike before anything else can happen.
I know it wasn’t the most mature thing to do, but I did invite the mom to come and correct the situation, and she did specifically say that what they give me each week is what they can afford, so…
They ordered on time again the next week, except this time the mom is there along with her son. It’s she who hands over the cash and receives the pizza. Payment is back to the regular twenty. As I take it, I say:
Me: “Do you need the five-cent change?”
Mom: *Not making eye contact.* “…No.” *Closes door.*
Ah, well, it was good while it lasted.