capitaloneshopping.com Reviews 

when i bought a hobbs dress several months ago i was offered a 25% cashback with Capital One. i was told how much this was and it was confirmed. however since then i have heard nothing even though i should have received it back in June at the latest. it was due 30-90 days after purchase. There is no information i can find on how i get this. i have used Quidco cashback site very successfully for several years and they are always fair and pay the cashback. this just seems like scam. i could be wrong but if so would expect they will contact me

Had more than $600 and many pending transactions in my account. Went in to account and now have 0 balance and no history at all even though I have redeemed money for gift cards in the past and have had many transactions. Contacted customer service via the only way possible - email - and finally received a response today. They requested I send them some information and after I did, they said they could do nothing because I closed my account. WHAT??? My account is still open with a 0 balance and no history or transactions. This is fraud, and if my account is not made whole again, I will pursue other ways to make it so.

Allll of the previous negative reviews are true. Rewards are not honored or taken away. There is no phone # of course and the people responding via e-mail are idiots. Save yourself the hassle.

Capital one took away my rewards. I had over 50 dollars just disappear from my rewards balance with no explanation what-so-ever. It's one thing to say something is not eligible for a reward, it's an entirely different thing to take away rewards after they have been approved and posted to your account, that's theft. That's not acceptable, I guess I'll be getting rid of Capital One and moving my business elsewhere.

does not honor what it shows on the site. not useful, there is no helpline to reach either. wont use it in future.

Same thing happen to me as everyone else I would get $45 or $25 and if I don’t reedem it right away they would money alway and or once u reedem it next time u log in u will be negative for no explanation or reason. If anyone is suing or doing a class action lawsuit plz let
Me know

Consistently make offers for money off at Instacart and NEVER follow through! A total scam that should be sued...will be deleted by me.

I used their link for a transaction and in turn they gave me a $60 balance so I purchased a gift card. A month later they put my account in the negative for $60 because they say I either cancelled or modified my original order. I did neither. Plus, I should have another $60 in my account just for joining because it’s been over 3 months and it’s not there. Save yourself the headache and steer clear of this reward site.

I wish I had read the reviews before I signed up. I got my credits and when I went to cash them out they had to link to my bank for verification. They dont actually pay your bank so not sure why they do this. It says 3 to 5 days and it has gone beyond that and my account seems to be stuck in verification. I have emailed twice and got generic canned replies. No help. I deleted the browser extension and am going back to Rakuten. At least they follow through and pay what is promised...and they have real customer service.

Capitalone Shopping is changing . The percentage you get when making a purchase is kind of sad. I have co lost my hungar to shop which is not a bad thing. I will save money and I will not miss the .40 or 1.50.

all lies 14 purchases all say Ineligible. read all the fine print . made purchases because of the promised savings

If there was a lower rating I would use it.
I tried to use my gift card in a retail store and it was not valid. I tried to use the same gift card on line with the same result.
I have called Capital One who referred me to Giftcards.com who referred me to Tango. No one is able to assist me. I get dropped calls, advertisements and requests for reference numbers which I don't have.

I expected to see a credit on my credit card statement using Capitalone shopping rewards. You have to download the CapitalOne Shopping app and the only way to redeem credit is to buy more. This is not a rewards program at all. It is not worth the hassle. If its a rewards program, you should be able to use it against your credit card balance.

Customer Service is just AI. no matter which way you phrase or ask your question/concern, you will never get an actual answer. its just a few scripted responses ! eventually they will ask you to start from scratch "for security purposes please start a new claim".

they will monitor all your data, then offer links with reward bonuses which mostly will be ineligible. cant even dispute the eligibility till the return window is closed. its fraud!

Don't give them your shopping data for free. Their promotions and supposed reward offers almost never come through. And it's impossible to get help. Use other cards!

Capitol One Shopping offers rewards and cash back but when you claim them you either don't get them or they adjust the amounts. This is false advertising at its best! DON'T EXPECT ANYTHING FROM THIS COMPANY!

Have ordered at least 6 times using the Walgreen savings offers... have NEVER received direct credit or acknowledgement for ANY of the purchases. Have sent numerous notes to customer service with details of transactions, dates, etc... they say everything to not address the issue... Have directly asked WHAT / WHY have purchases not received credit... the response is a list of things that might have occurred... BUT REFUSE TO PROVIDE EXACTLY WHY!!!

The App has worked fine for Walmart, Champion, Ebay to name a few... but NEVER WALGREEN.

I believe that this is just a ploy/scam to purchase... If others have experienced this... start complaining as maybe further action needs to be initiated and seeing multiple complains may aid future action.

The final straw from customer service department came after at least 5 notes asking for the EXACT reason for the lack of credit for any WALGREEN purchase...
Received my final correspondence from Customer Service SUPERVISOR which read "We've reached a point where our customer service team can't proceed further. We are unable to move forward with your original request. Thank you for your understanding."

For customer service to state that... do not waste a lot of your time.... they do not care about their product.

TOTAL bait and switch scam company. They promise rewards and even after reading all of the fine print, will void rewards entirely and won't resolve. They should be sued.

Cant even use their stupid app, because if you click the oh get 15% cash back at aliexpress! then they make you shop in their stupid little pop up window, which guess what, AUTO REDIRECTS TO ALIEXPRESS APP WHEN YOU HIT ANY BUTTON, making the rewards useless. There is no way to stop this on iphone besides uninstalling the aliexpress app, which i lose all my coupons then.. Absolutely frustrating and a waste of my goddamned time.

Digging through the website to find a way to contact customer service is frustrating. As far as I can tell, there is no way to contact them other than by email. After sending around 3-4 emails to try to get my questions answered, I still don't have any real answers. Instead, I get the same templated response saying I must wait 60+ days before they will review my account. (I'm starting to think that they didn't actually read my email or that the customer service is AI.) At the 60-day mark, it will likely be too late to fix the issue I was contacting them about.