When Their Foundational Knowledge Isn’t
Me: “Thank you for calling [Make Up Store]. How can I help you?”
Customer: “Can you tell me what shade of foundation I should wear? I have a medium skin tone.”
Me: “If you’d like to come into our store, one of our many make-up artists would be more than happy to help you.”
Customer: “I have to come in? You can’t just tell me over the phone?”
Me: “Unfortunately, I can’t tell you your foundation match because I can’t see you.”
Customer: “I told you I have a medium skin tone.”
Me: “That’s not a thing, madam. There’s no such thing as a medium skin tone. That could mean something different for someone who is Black, White, Asian—”
Customer: “—Eww! I’m White, obviously!”
Me: “Would you describe yourself as Ivory, Warm Ivory, Sand, Beige, Warm Beige, Natural, Honey—”
Customer: “—What the h*** are all those!”
Me: “All the foundations in the medium range.”
Customer: “…”
Me: “…So you see why it would be easier for you to come in.”
Customer: “Fine, but you could have been a little more polite.”
Me: “Ma’am, this is as polite as I could manage given the circumstances. See you in the store!” *Click.*