Assistant Officer, Customer Services and Support (Hotline)

About Us:
Hong Kong EV Power Limited is one of the leading EV charging service providers in Hong Kong. We offer one-stop solutions for EV charging projects, including consultation, installation, and network operation. To support our expanding business, we are now inviting a motivated individual to join our Customer Service team.

Job Description

Responsibilities:

• Handle customer enquiries and basic complaints via hotline and email.

• Process requests, verify documents, and maintain accurate customer records.

• Coordinate simple transportation and maintenance task arrangements.

• Communicate with internal teams to follow up on customer feedback.

• Assist in general administrative or ad-hoc tasks as assigned.

Requirements:

• Diploma or above; fresh graduates are welcome.

• Good command of spoken and written English and Chinese.

• Strong communication and interpersonal skills.

• Detail-minded, responsible, and self-motivated.

• A good team player with a service-oriented mindset.

Working Hours:

• 5-day work week including Saturdays, Sundays, Mondays, and public holidays, plus two weekdays (Tue–Fri) to be rostered.

• Working hours: 09:00–18:00.

We Offer:

• Comprehensive on-the-job training.

• Competitive remuneration and benefits.

• Career development opportunities in the growing EV industry.