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- [Important] Information on the Integration of "my Rakuten Mobile" App and "Rakuten Link" App
[Important] Information on the Integration of "my Rakuten Mobile" App and "Rakuten Link" App
June 30, 2026
Dear Valued Customer,
Thank you for using Rakuten Mobile.
We are pleased to announce that starting from July 2026, we will gradually integrate all functions of "my Rakuten Mobile" app into the "Rakuten Link" app. This integration aims to enhance customer convenience, evolving the "Rakuten Link" app to enable calls, text messaging, and contract management all within a single application.
For more details about Rakuten Link app, please visit the following page.
Rakuten Link detail pageAdditionally, we will discontinue the "my Rakuten Mobile" app. For more details, please refer to the following.
Eligible apps
my Rakuten Mobile app
End of service date
Wednesday, August 5, 2026
※The app will no longer be available for use or new downloads in app stores after the service end date.
Request to Use Rakuten Link App
After the my Rakuten Mobile app is discontinued, please use the Rakuten Link app to view usage information and manage your contract details. If you don't have it yet, download the latest version for your device.
▼ For Android users
▼ iPhone users
※The following features currently available in the "my Rakuten Mobile" app will be gradually accessible through the "Rakuten Link" app starting from July.
- Activation of your first line
- Receiving and Setting Up Notifications (Push Notifications) Sent to the "my Rakuten Mobile" App
Important Notes
Please note that the notification history within the "my Rakuten Mobile" app will not be transferred. Be sure to check it before the app is discontinued.
For customers using Android 9 or below / iOS 15 or below
From July 2026, customers using Android 9 or below / iOS 15 or below will no longer be able to use the Rakuten Link app version 3.8.0 or later.
Please update your OS.
▼For Android users
The update procedure varies depending on your device. Please check the website of your device's manufacturer.
▼For iOS (iPhone) users
Check the “Usage Conditions” section on the page below for the supported OS.
※Even if the OS is supported, it may not be available on devices other than phones compatible with the Rakuten Network. Please check the page below for compatible devices.
For customers using Android 9 or below / iOS 15 or below, please check the page below for information on functions that will no longer be available after the app is discontinued and their alternatives.
Contact (us, form, etc..)
For more information about this matter, please visit the following page.
We appreciate your continued support for Rakuten Mobile.
