Are you over- or under-confident about AI?
What happened when over 2000 people put their judgement to the test
If you get an AI output you didn’t expect, it can be tempting to explain it away in hindsight. The result was bad? Well, maybe better instructions would help next time. And if the result was good? Well, maybe it got lucky.
Statistician Ronald Fisher once summarised the concept of something being scientifically ‘demonstrated’ as follows:
‘We may say that a phenomenon is experimentally demonstrable when we know how to conduct an experiment which will rarely fail to give us a statistically significant result.’
I sometimes think of this quote when people claim poor AI agent performance on real-world problems can be fixed with just one more prompt or just one more skills.md file.
Results, and how to achieve them, often seem obvious once you’ve seen the outcome1. But that’s not a scientific approach to understanding something. If you can’t design the experiment – or configure the AI agent – ahead of time so that it reliably produces the desired result, then you haven’t really demonstrated that it works. You’re just creating stories about outcomes after the fact.
This is why it’s so useful to write down predictions about performance before you see the result. Recently, we made a quiz that allowed participants to do exactly this: predict how well Claude, Gemini and ChatGPT would do when given 10 attempts at a range of tasks.
What happened when people put their judgement to the test?
In some cases, human optimism was justified. When it came to Gemini extracting text from an image, the most common human prediction was 10/10 correct task completions, and the model met expectations:
For context, this was the image in question:
In other cases, people were correctly pessimistic. When it came to ChatGPT drawing an accurate hopscotch game, the most popular human prediction was 3/10, and the model… er.. also met these low expectations:
But for other tasks, like Claude multiplying two four-digit numbers, people were over-optimistic:
(The incorrect answer 16,665,069 was given four times.)
People were also too optimistic about ChatGPT counting which word had more letters.
(The incorrect answer ‘they are the same length’ was given three times.)
In the case of Claude tallying up happy responses in a simple dataset, human predictions were scattered, and so was the model’s performance:
(There were 400 strongly happy statements in total, and 400 sad. Incorrect answers included 406, 408, 410 and 438.)
When it came to adding rows and columns of a small CSV, Gemini was generally good, although not perfect:
As AI tools advance, claims are growing louder – both over- and underplaying their ability. But like any situation where evidence is shifting rapidly, it’s important to test our own ability to make judgements about what will happen before seeing the results.
Otherwise, to paraphrase Fisher, we aren’t really demonstrating that we have a good handle on AI performance. We’re merely demonstrating our ability to tell stories in hindsight.
I’d recommend Everything is Obvious by Duncan Watts on this topic more generally.
I'm surprised by the multiplication problem. I thought LLMs' track-record of stupid arithmetic errors had long since led to companies having them revert to tool-calling for mathematical tasks.
The owl of Minerva flies at night. Or hindsight always has 20/20 vision.