- repair
- Gas stove
- Gas water heater
- Induction cooking heater
- Ecocute/Electric water heater
This page is for those who are not yet subscribers to the service.
This is the service details page.
Six points of security
-
The target devices are:
Installation and purchasefrom10 yearsWithin!※3 -
maximum500,000 yen(tax included)
Repairs at no cost to you! -
How manybutHow many timesbutRepair OK!
-
Where did you buy the equipment/product?butRepair OK!※4
-
To request a repair
It's easy, just a phone call! -
24 hours a day, 365 days a yearRepairs accepted!
Applicable devices
*Tabletop stoves, instant water heaters, underfloor heating systems, commercial equipment, etc. are not included.
*This is an example of repair costs incurred when actual repairs were performed under this service.
Repair costs vary depending on the extent of the equipment failure.
Eligible electricity rate plans
- ※1For customers who apply by November 2024, the following rates will apply until the next contract renewal.
Housing equipment repair service: 200 yen per month (tax-exempt), home appliance repair service: 300 yen per month (tax-exempt), housing equipment and home appliance repair service: 450 yen per month (tax-exempt) - ※2Travel expenses and labor costs (construction costs) up to a maximum of 500,000 yen (tax included) will be free of charge.
- ※3This applies to customers who have signed up for Smart Life Plan (S/L) or Kurashi Jozu (S/L/X) and own or manage equipment that is within 10 years of the installation date at the time of the natural breakdown. (If the installation date is unknown or if second-hand equipment is installed, the manufacturing date specified by the manufacturer of the equipment will be considered the installation date.)
- ※4If the equipment or product is from a manufacturer that can be repaired in Japan, it can be repaired regardless of where it was purchased.
- ●The warranty will start from the 1st of the second month following the month in which the use of Smart Life Plan (S/L) or Kurashi Jozu (S/L/X) began (the start date of the rate plan).
- ●During the manufacturer's warranty period, the manufacturer's warranty will take priority.
- ●This repair service does not cover breakdowns or malfunctions caused by disasters, external factors, improper handling, deterioration over time, etc., or replacement of consumables and accessories.
- ●Visits for equipment repairs will occur during the repair company's business hours.
- ●This applies to natural failures that occur under normal use conditions in accordance with the instructions in the product's instruction manual and any warnings on labels affixed to the product itself.
- ●For other details about this service and important points to note, please refer to the Important Information Sheet published on the TEPCO Energy Partner website.
<About providing personal information to third parties>
The "Home Appliance Repair Service" is a joint venture between our company and Smart Life Plan (S/L), Smart Life Plan Plan, and Kurashi Jozu (S/L/X) contract holders, who are the insured (those who receive compensation under a non-life insurance contract).
This is a free service provided to policyholders and others in which insured equipment is replaced or repaired based on a non-life insurance contract with Mitsui Sumitomo Insurance Co., Ltd., a non-life insurance company.
In order to provide this service, the personal information of policyholders and others (Customer number, name, name in kana, telephone number, postal code, address) will be provided to the non-life insurance company or, via the non-life insurance company, to a repair company contracted by the non-life insurance company.
Service Area
All over Japan(Those who can subscribe to our Smart Life Plan Plan, Smart Life Plan S/L, Kurashi Jozu S/L/X, which offer contract benefits, are only eligible to apply in the Kanto area.)*Kanto area: Tochigi Prefecture, Gunma Prefecture, Ibaraki Prefecture, Saitama Prefecture, Chiba Prefecture,
Supply area: Tokyo, Kanagawa, Yamanashi and Shizuoka prefectures (east of the Fuji River)
Service
- ●disaster
- ●External factors
- ●Mishandling(Water leaks, damage, etc.)
- ●Construction cause
- ●Aging
Please sign up for the following plan:
If you use this service, please contact us here
● Smart Life Plan S/L ● Smart Life Plan Plan ● Kurashi Jozu S/L/X
●Renewable Energy Care Plan (Smart Life Plan Plan, Smart Life Plan S/L)
● Customers who have signed up for a charged home appliance repair serviceIf you are unsure of your contract plan, you can check it on "KURASHI TEPCO web".
- *We have been experiencing an increase in cases of people dialing the wrong phone number. Please double-check the number.
- *Please press "2" after the voice guidance. *It may be difficult to get through on the phone.
- *The above contact information is for home appliance repair service inquiries only.
We are unable to assist you with moving procedures, so please use this form for any inquiries or procedures. - *When using the service, please check the "Frequently Asked Questions" before contacting us.
- *The number of people dialing wrong phone numbers has been increasing.
Please check the number once again. - *Please press "2" after the voice guidance.
- *It may be difficult to get through on the phone.
- *The above contact information is for home appliance repair service inquiries only.
We are unable to assist you with moving procedures, so please use this form for any inquiries or procedures. - *When using the service, please check the "Frequently Asked Questions" before contacting us.
Phone consultation
Available 24 hours a day, 365 days a year
0120-609-105
- *Please press "2" after the voice guidance.
- *It may be difficult to get through on the phone.
Service area: Tochigi, Gunma, Ibaraki, Tokyo, Kanagawa, Chiba, Saitama, Yamanashi, Shizuoka (east of the Fuji River)
(There are some areas where this service is not available. Please contact us by phone.)
Frequently asked questions
- Q1.What should I do if I need repair service?
AIf you are a member of the following, please call the following number:
- ・ Smart Life Plan Plan ・ Smart Life Plan S/L ・ Kurashi Jozu S/L/X ・Renewable Energy Care Plan (Smart Life Plan Plan, Smart Life Plan S/L)
- - Customers who have signed up for a charged home appliance repair service
TEPCO Hotline 0120-609-105 (24 hours a day, 365 days a year)
TEPCO Hotline 0120-609-105 (24 hours a day, 365 days a year)
- *Please press "2" after the voice guidance.
- *It may be difficult to get through on the phone.
- *The above contact information is for residential equipment repair service inquiries only. We cannot assist with moving procedures, etc., so please use this number for all inquiries and procedures.
- *When using the service, please be sure to check the "Major cases not covered by the service" and other "Frequently Asked Questions" before contacting us.
- Q2.Will I have to pay for travel expenses?
A.You will not be charged a maximum of 500,000 yen (tax included), including travel expenses incurred during repair work.
However, if the repair is determined to be due to a cause that is not covered, or if the repair is due to a part that is not covered, a fee will be charged. If a repair is required, you can cancel the repair, but you will be responsible for the travel expenses.
For details, please refer to the "Important Information Explanation Sheet." - Q3.If I contact you, will you come and repair it right away?
A.Repairs are accepted 24 hours a day, 365 days a year. Repair visits will be during the repair company's business hours.
- Q4.I don't know how old the equipment I'm using is. How can I check?
A.Please check the product warranty you received at the time of purchase. If you have lost the warranty and are unsure of the installation date or purchase date, the date of manufacture determined by the equipment manufacturer based on the model, etc. will be used as the installation date. If you are unsure of the model yourself, the repair company will investigate the year of manufacture of the product. If the result shows that it is more than 10 years old or the year of manufacture is unknown, the product will not be covered by the repair service and a visit fee will be charged.
- Q5.What types of malfunctions are not covered by the Home Appliance Repair Service?
A.
- -Failures caused by disasters such as fire, lightning, earthquakes, and floods
- - Problems that cannot be determined as a breakdown of the product itself, such as incorrect handling or settings
- -Failures caused by external factors or improper use
- ・Failures outside the product itself, or problems with installation
- ・For further details, please refer to the Important Information Explanation Sheet (PDF).
