We would like to express our deepest apologies again for the great concern and inconvenience caused to all concerned by the recent incident involving unauthorized access to our outsourced server.
Tokai University Educational System (hereinafter referred to as "the Company") has set up a special dedicated contact point (special call center) to respond to inquiries and consultations from customers regarding this case.
Taking into consideration the past response status and our ongoing support system, we have decided to close the special telephone window and shift to a dedicated form on May 15, 2026 (Fri.) at 5:00 p.m. After the closure of the telephone service, we will continue to accept consultations and inquiries regarding this matter by using the "dedicated inquiry form".
We at the JFSA take this matter very seriously and will continue to take thorough measures to prevent recurrence and to further strengthen our information security system. We would appreciate your understanding in this matter.
For future inquiries regarding personal information, please contact
Dedicated inquiry form (from Friday, May 15, 2026 at 5:00 p.m.)
We accept inquiries from the person who has received a notice of this matter, or from the person who may have received a notice of this matter.
Language: Only Japanese will be accepted.
FAQ (Frequently Asked Questions): Please refer to this page for the most frequently asked questions and answers. Please check the FAQ before contacting us.
Please check the FAQ page before contacting us. Please understand this in advance.