Statement Regarding CoreBook X and CoreBook Plus

Dear Users and Fans,

Thank you for your continued trust and support of CHUWI.

Due to a production error, a limited number of CoreBook X and CoreBook Plus units were assembled with incorrect processors. If you have received a device that does not match the specifications you ordered, please return it for a full refund. You may initiate the return through your original purchase channel or contact our official support team at service@chuwi.com for assistance.

We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this matter promptly and ensuring that your rights are fully protected.

Return Guidelines:

• Please ensure the device is in original condition with all accessories included
• Valid period: From now until May 31, 2026

With 22 years of brand history, CHUWI has always placed the highest priority on quality and innovation. Moving forward, we will continue to uphold a “user-first” philosophy and strive to deliver high-quality, innovative products with exceptional value.

Thank you again for your understanding and support.

Sincerely,
CHUWI Team