In FY2025.3, JR East recorded 133 railway accidents, down significantly from the level at time of the Company’s foundation. Railway accidents with casualties accounted for approximately 80% of the total number of railway accidents. There were zero train accidents in the fiscal year under review.
Train collisions, derailments, and train fires
People or vehicles being hit by trains
People killed or injured by train operation excluding suicide
Railway accidents resulting in material damage of ¥5 million or more by train operation
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Since its establishment, JR East has prioritized investment in safety. In its Group Safety Plan 2028, JR East expects to invest approximately ¥1.3 trillion in safety. Through ongoing comprehensive risk assessments that take into account environmental changes, we will continue to make effective safety investments, enhance safety equipment, and develop technologies that contribute to increased safety.
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In FY2025.3, there were three incidents and one serious incident recorded.
Situations where it is recognized that there is a risk of a railway operation accident, as stipulated by the Railway Accident Reporting Regulations (Ordinance of the Ministry of Land, Infrastructure, Transport and Tourism)
Incidents that are deemed to be particularly unusual among those specified in the Enforcement Regulations for the Act for Establishment of the Japan Transport Safety Board (Ordinance of the Ministry of Land, Infrastructure, Transport and Tourism)
In FY2025.3, compared with FY2024.3, there was a noticeable increase in natural disasters (floods and snow damage).
Excepting railway accidents, transportation disruptions encompass train service cancellations due to failures of trains or facilities, mishandling by employees, or disasters, and delays to passenger trains by over 30 minutes or other trains by over an hour.
Natural phenomena such as powerful storms, heavy rainfall, heavy snowfall, flooding, high tides, earthquakes, tsunamis, etc.
External causes such as trespassing or suicide
Internal causes such as those related to staff, trains, or facilities
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It was discovered that between around 2008 and March 2017, there were inconsistencies in the press-fit force values of the machines used to press axles into wheels, and that wheelsets were being used with press-fit force values outside the specified range. Moreover, in March 2017, it was discovered that between 2008 and March 2017, press-fit force values outside the specified range had been altered to appear within the accepted range, and they were immediately corrected to the values output by the machine. Going forward, the work processes for wheelset assembly work will be reviewed and strictly managed.
