Last Updated: October 2, 2025

Welcome to Pigeon ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and protect information obtained from users ("you," "your") when you interact with Pigeon (the "Service"). By using Pigeon, you consent to the practices described here.

1. Information We Collect

We may collect or receive the following types of information:

1.1 Information You Provide Voluntarily

• Your name, email address, or contact details
• Messages, questions, and other text you submit during chat sessions
• Any other information you choose to share (e.g. preferences, feedback)

1.2 Usage & Technical Information

• Device information (type, operating system, browser)
• IP address, time zone, and connection logs
• Usage logs (which pages or features you access, timestamps)
• Cookies or similar technologies (see Section 4)

1.3 Derived or Aggregated Data

• Aggregated or anonymized data (e.g. usage statistics)
• Inferences or analytics to improve the service

2. How We Use Your Information

We use your data for purposes such as:

• To provide, maintain, and improve the chatbot service
• To respond to your messages, questions, or requests
• To customize or personalize your experience
• For internal analytics, monitoring, and debugging
• To send you updates, notices, or administrative communications
• To enforce our Terms of Service, prevent fraud or misuse
• To comply with legal obligations

3. Information Sharing & Disclosure

We will not sell your personal data. We may share or disclose information as follows:

• Service Providers & Subcontractors — third parties who assist us (hosting, analytics, customer support)
• Legal & Safety — when required by law, in response to legal requests, or to protect rights, safety, or property
• Business Transfers — if we merge, acquire, or sell business assets, user info may be transferred (with notice)
• Aggregated / Anonymized Info — we may share anonymized or aggregated data publicly

We will require third parties to safeguard your information and use it only for allowed purposes.

4. Cookies & Tracking Technologies

We use cookies, web beacons, local storage, or similar technologies for:

• Monitoring and analyzing usage patterns
• Remembering settings or preferences
• Security functions and fraud detection

You may opt to disable cookies in your browser settings, but this may limit some features of the Service.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined here or as required by law.

Afterward, we delete, anonymize, or aggregate it in a way that does not personally identify you.

6. Security

We implement reasonable technical and organizational security measures (encryption, access controls, etc.) to protect your information. However, no system is perfectly secure, and we can't guarantee absolute protection.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

• Access / Correction — view or correct your data
• Deletion / Erasure — request removal of your data
• Restriction / Object — limit or object to certain processing
• Data Portability — receive your data in a structured format
• Withdraw Consent — where processing is based on consent
• Opt-out of Tracking / Cookies

To make requests or exercise your rights, contact us (see Section 11). We may ask you to verify your identity before processing your request.

8. Children & Minors

Our Service is not intended for children under 13 (or appropriate local age). We do not knowingly collect data from minors under that age. If you believe we have collected such data, please contact us to request deletion.

9. International Transfers

Your data may be processed or stored in countries other than your residence. Where data is transferred across borders, we will take appropriate safeguards (e.g. standard contractual clauses, encryption) to comply with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes here with a new "Last Updated" date. Where required by law, we may also notify you (e.g. via email) of significant changes. Continued use of Pigeon after updates indicates your acceptance of the modified terms.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our practices, please contact:

Email: pigeon@bwl.gg