Warranty Information

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

AIO Service Policy
All-in-One PC does not have 0 pixel defect warranty

Categories	Items	Condition
Components
	Motherboard, CPU, Memory, HDD, ODD, Panel	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Consumable
	Battery, Adapter, keyboard, Mouse	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months replace service from its manufacture date.

Extend 2nd year warranty is optional and available.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)

• RMA（保証期間）:レシートに記載されたご購入日より2年以内です。
• DOA（初期不良対応） :レシートに記載されたご購入日より30日以内です。ご購入時のレシートや、発送エビデンスをご提供いただく必要があります。
• 保証期間や初期不良にかかわらず，運賃は弊社が負担します。佐川急便をご利用ください。
• 弊社での検証の結果がCID（）やOOWの場合には、製品を着払いでお客様に返却いたします。
• 保証期間内で、製品自体に不良が発生している場合は、新品交換対応します。
• 保証期間内は、在庫がない場合では、新品あるいは代替品の形で対応します。現金での対応を希望するお客様には、市場の変化や年月の経過による製品の価値が下落するため、代理店にて現金で対応します
• 弊社での検証の結果がCIDやOOWの場合は、まずお客様の合意をいただき、その後修理サービスを行います。支払い方法につきましては宅急便会社にご確認ください。
• 修理に関する問題やRMAなとの申し込みは、本社のcall centerが対応します。電話番号:0570-093-700；担当: 山本則子
• RMA MAIL連絡先: http://event.msi.com/jp/pdf/malfunction.pdf (supportjp@msi.com)

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

( S/N can be found on the back of the unit - on the bottom )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Desktop Service Policy
Desktop PC does not have 0 pixel defect warranty

Categories	Items	Condition
Components
	Motherboard, CPU, Memory, HDD, ODD, Panel	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Consumable
	Battery, Adapter, keyboard, Mouse	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months replace service from its manufacture date.

Extend 2nd year warranty is optional and available.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)

 

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

( S/N can be found on the back of the unit - on the bottom )

注意：製品保証期間について

保証期間は地域によって異なりますので、購入した製品の保証期間を確認したい場合は、お近くのMSIオフィスにご連絡ください。

MSI一般製品の保証ポリシー

*製品およびサービスに対する保証は、当該製品およびサービスに付属の規定に明示的に記載されているものに限られます。また、本書の内容につきましては万全を期しておりますが、本書の技術的あるいは校正上の誤り、省略に対して責任を負いかねますのでご了承ください。本書の内容は、将来予告なしに変更される権利があります。

Monitor

分類	条件
1 year	製造元バーコードの製造年月より12ヶ月間の修理保証
MSIモニターにはゼロ画素欠陥の保証はありません。	DOT 条件： Bright Dot > 3 Dots, Bright dot gap < L >=15mm Dark Dot > 5 Dots DOT Definition: Bright Dots: Dots appear bright and unchanged in size in, which module is displaying under BLACK pattern Dark Dots: Dots appear dark and unchanged in size in, which module is displaying under pure red, green, or blue pattern.

保証責任の除外

1. 下記のような保証範囲外の状況
2. 災害、落雷、電力の不具合、環境要因などによって損傷した製品
3. 製品ラベルの紛失（ラベルの変更や改ざん、シリアル番号の紛失、認識不可能なシリアル番号、無効なシリアル番号） すべてのシリアル番号は保証のため、記録および追跡されます。
4. 他社部品への不正な変更、改造または改変、部品の取り外し
5. 不適切な保管による浸水、腐食、落下、凍結、圧迫、不適切な温度/湿度にさらされるなどの状況や、それ以外のオペレーターエラーや、オペレーターがユーザーマニュアルの指示に従わなかった失敗によって発生した損傷
6. バッテリー、イヤホンなどの製品本体の内部または外部の消耗品
7. 付属品や箱などの梱包材、ユーザーマニュアル等

製造元バーコードの識別

例1： CDCC01B160130
（1601は製造年2016年1月を表します）

(S / Nはユニットの背面にあります)

(下部にあります)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Motherboard

Warranty Term	Remarks
3 years	Warranty period of 36 months applies to all msi motherboards. Regional differences may apply, please enquire with our local office.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example. 601-7821-040B1312098097
(Z87-G45 GAMING refer to product name, 13 represents manufacture year as 2013, subsequent 2 digits represent manufacture month as December)

(Sticker on motherboard)

(Sticker on color box)

 

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Graphics Card

Warranty Term	Remarks
Depending on territory	Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

The following circumstances excluded from warranty coverage

1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
2. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
3. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
4. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
5. Internal or external consumable items of the product itself such as battery, earphone, etc
6. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example. 602-V308-02SB1401012951
(R9 290 GAMING 4G refer to product name, 1401 represents manufacture year as 2014, subsequent 2 digits represent manufacture month as January)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.

Tablet

Warranty Term	Remarks
Depending on Territory	In accordance with original manufacturer's products serial number/barcode, Tablet products are warranted for 12 months hardware by original manufacturer.
	( Tablet product won't guaranty all using 0 pixel LCD panel )
	Complete Set of Tablet	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
	Hardware parts	Motherboard, CPU, Memory, LCD, SSD.	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
		Battery (categorized as Consumable )	In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture date.
	Software & Accessory	Software included with the Tablet	In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
		Accessory (option~ Docking)	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months faulty parts replacement from its manufacture date.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual, etc

To Discern the Original Manufacturer Barcode

Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.

DT/Barebone Service Policy- For all regions except Europe

Service Item	Condition
IW ( In Warranty)	Condition	System	12 months
	Transportation Cost	Both side: Disty covers shipping to MSI, MSI covers shipping to disty.
	TAT(repairing time in service)	14 working days (in house)
OOW (Out of Warranty) CID (Customer Induce Damage)	Condition	After 24months warranty service
	Repair Cost	Labor Fee + Material Cost + Transportation Cost
	Transportation Cost	Both way transportation charges should be covered by disty themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.

DT/Barebone Service Policy- For Europe

Service Item	Condition
IW ( In Warranty)	Condition	System	24 months
	Transportation Cost	Both side: Disty covers shipping to MSI, MSI covers shipping to disty.
	TAT(repairing time in service)	14 working days (in house)
OOW (Out of Warranty) CID (Customer Induce Damage)	Condition	After 24months warranty service
	Repair Cost	Labor Fee + Material Cost + Transportation Cost
	Transportation Cost	Both way transportation charges should be covered by disty themselves.

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found, TAT = Turn Around Time)
**End-users can contact disty and disty contact MSI-ERC directly
**Disty should test end-users product first and return the defect mainboard or power supply to MSI. MSI only give warranty for mainboard and power supply.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example: 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

( S/N can be found on the back of the unit - on the bottom )

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy 

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without notice.

Server

Warranty Term	Remarks
Depending on territory	In accordance with original manufacturer's products serial number/barcode, servers manufactured from July 01 2003 onwards are by original manufacturer, where as Servers purchased before July 01 2003, are warranted for 1 year.

Warranty Exclusions

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, earphone, etc.
7. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

Attention: Remarks Of Product Warranty Term

The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.

MSI General Product Warranty Policy

*The information provided on this website is for information only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.

Multimedia

Warranty Term	Remarks
Depending on territory	Regional differences may apply. Please enquire with the original shops or our local offices.

Warranty Exclusions

The following circumstances excluded from warranty coverage

1. The following circumstances excluded from warranty coverage
2. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
3. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
4. Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products
5. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
6. Internal or external consumable items of the product itself such as battery, etc.
7. Packing material such as boxes, user manual, etc.

To Discern the Original Manufacturer Barcode

Example: S120401130EB5 10412 XXXXXX.
(S120401130EB5 refer to product part number, 10 represents edition, 412 represents manufacture year as 2014, subsequent 2 digits represent manufacture week of the year)